DELL Upgrade from 3Y Basic Onsite to 5Y ProSupport Plus

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Discover the benefits of a V-IP Account

With a database comprising hundreds of thousands of products from the worlds biggest technology brands. V-IP is a tailored procurement system designed to leverage existing investment in ERP and eProcurement, and further streamline operations.

Consolidate all procurement through one simple interface and streamline your internal processes and workflows.
Reduce human error and order processing time to a minimum with pre-approved product bundles and favourites.
Slash operational expense by creating enhanced scheduled reporting and improved account management tools.
Improve control over budget spend and track who’s buying what to minimise those all too common surprise invoices.
Consolidated invoicing, reporting and product management with our eBusiness team on hand to support every step of the way.

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Upgrade from 3Y Basic Onsite to 5Y ProSupport Plus

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SKU

L9SM9C_3OS5PSP

UNSPSC: 81111818

Category: Warranty & Support Extensions

Details

ProSupport Plus is Dell's most complete support service, enabling access to customizable, self-healing scripts that prevent issues before they happen, making it even easier to deploy fleetwide fixes and optimize PC performance automatically. This is combined with coverage for accidents, hard drive retention, prioritised 24x7 direct access to in-region expert support, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification.

Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport Plus enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.

*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

Tech Specs

Features
Web support	Yes
Troubleshooting	Yes
Service type	ProSupport Plus
Service included	Parts and Labour
Parts replacement	Yes
Number of years	5 year(s)
Service time (hours x days)	24x7x365
Phone support	Yes
Compatibility	Dell Latitude 9450 2-in-1