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Lenovo 2 Year Onsite Support (Add-On)

Discover the benefits of a V-IP Account

With a database comprising hundreds of thousands of products from the worlds biggest technology brands. V-IP is a tailored procurement system designed to leverage existing investment in ERP and eProcurement, and further streamline operations.

  • Consolidate all procurement through one simple interface and streamline your internal processes and workflows.
  • Reduce human error and order processing time to a minimum with pre-approved product bundles and favourites.
  • Slash operational expense by creating enhanced scheduled reporting and improved account management tools.
  • Improve control over budget spend and track who’s buying what to minimise those all too common surprise invoices.
  • Consolidated invoicing, reporting and product management with our eBusiness team on hand to support every step of the way.

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In stock
2 Year Onsite Support (Add-On)
Stock Availability: 12499
SKU
5WS0D81094
UNSPSC: 81111818
This is an add on service, and not the actual warranty.
This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

• Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
• At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
• Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
• Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
• Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
• Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.
Features
Service typeOnsite Support
Product typeUpgrade
Service includedParts
Number of years2 year(s)
TypeOn-site
Service time (hours x days)24x7
On-site supportYes
License quantity1 license(s)
Technical details
Service includedParts
Number of years2 year(s)
TypeOn-site
Service time (hours x days)24x7
On-site supportYes
License quantity1 license(s)
SKU 5WS0D81094
Manufacturer Lenovo
PDF Url https://objects.icecat.biz/objects/
UNSPSC 81111818
In Stock Y
Meta Description 2 Year Onsite Support (Add-On)